Frequently Asked Questions

Ginger POS is free when online ordering is enabled. Customers pay a $1 platform fee per online order — your restaurant pays nothing. For restaurants with fewer than 100 online orders per month or without online ordering, a $59/month platform fee applies.

Any device with a browser — iPad, Android tablet, laptop. For kitchen printing, you'll need Epson thermal printers (we'll help you pick). For card payments, a smart terminal. No proprietary POS hardware required.

Ginger is browser-based — no proprietary hardware, no app to install. It's free, not $69-$100/month. Online and phone orders go directly to your POS and kitchen with zero manual steps. And we're fully bilingual Chinese-English, which no mainstream POS offers.

Most restaurants are live in a day. Upload your menu and our AI builds your digital menu in about 30 minutes. We handle the rest — printer setup, floor plan, staff accounts, your branded website.

Yes — Ginger is fully bilingual Chinese and English. Staff run the POS in Chinese, customers see English online, kitchen tickets print in Chinese. Built-in, not a translation add-on.

When a customer calls, AI answers in natural Chinese or English, takes their order, confirms by text, and sends it straight to your POS and kitchen printers. If the caller needs a person, AI transfers the call. $200/month add-on.

The $1 platform fee is charged to the customer on online orders — not to your restaurant. It's how we keep the POS free. Compare that to DoorDash or UberEats taking 15-30% of every order.

No. Month-to-month. No setup fees, no cancellation fees. Cancel anytime.

We offer rates as low as ~2% + 7¢ per transaction through our payment partners, subject to your restaurant's sales volume. You can also use your existing processor.

Direct access to our team — no call centers, no ticket queues. Phone, email, or text.

Yes. Click "Try Demo" to explore a live Ginger POS. No signup required.