SMS Opt-In: How Consent Is Collected

This page documents the complete opt-in experience for Ginger Order Notifications, the transactional SMS program operated by YSK Technologies LLC ("Ginger"). Consent is collected verbally, during a phone call. There is no web form, no keyword opt-in, no paper form, and no QR code. The phone call described below is the only way a customer joins this program.

Who receives messages

Customers who telephone a restaurant that uses Ginger's AI phone-ordering service, to place a takeout order. Messages are sent only to the phone number the customer is calling from. Ginger does not purchase, rent, import, or otherwise obtain phone numbers from any other source.

The opt-in flow, start to finish

1. The customer dials the restaurant's publicly listed ordering number. Ginger's automated system answers and takes their order.
2. After the order is complete, the system asks for the customer's name.
3. The system then asks for SMS consent, reading the following script aloud, word for word:

“Would you like a text confirmation of your order sent to this number? It's one message per order. Message and data rates may apply. You can reply STOP anytime to opt out, or HELP for help. Should I send it — yes or no?”

4. A confirmation text is sent only if the customer answers “yes.” A customer who declines receives no message, and is not asked again on that call.
5. The customer's answer is recorded and stored alongside the order as the durable record of consent.
6. Consent is not a condition of purchase — the order is placed either way.

Disclosures given at opt-in

All four disclosures are spoken aloud in the script above, before consent is taken:

• What is sent: a text confirmation of the customer's order.
• Message frequency: one message per order.
• Cost: message and data rates may apply.
• Opt-out and help: reply STOP to opt out, or HELP for help.

Example of the consent exchange

A representative exchange from the end of an order call:

A customer who answers “no” receives no text, and the call continues to the order confirmation as normal.

The message customers receive

One message per completed order, in this format:

The link is a short link on our own domain, which redirects to that order's confirmation page. No third-party URL shorteners are used. For restaurants without an online ordering site, the same message is sent without the link. These messages are strictly transactional. Ginger never sends marketing or promotional text messages.

Opting out and getting help

Replying STOP to any message immediately unsubscribes the customer, and no further messages are sent. Replying HELP returns:

Support is also available at info@gingerserve.com.

Privacy and terms

Mobile numbers and SMS consent are never sold, rented, or shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Full details:

• Privacy Policy — section 5, “AI Phone Ordering Privacy”
• Terms of Service — section 6a, “SMS Messaging Terms”